Refund and Returns Policy

Our commitment to quality and the delicate nature of our products mean that we are unable to process returns. Should your order arrive with missing, incorrect, or damaged items, please reach out to us at contact@capeptides.com for assistance. Our dedicated customer support team is here to ensure that you are completely satisfied with our products, service, and delivery. Please notify us via email if you wish to cancel your order before it is shipped, as cancellations cannot be accommodated once the order has been dispatched. For any inquiries or issues regarding your order, please don’t hesitate to contact us at contact@capeptides.com. We are here to help you promptly and effectively.

No Returns Policy: The policy states that returns cannot be processed due to the delicate nature of the products. This suggests that once a product is sold and delivered, the sale is considered final and cannot be returned for a refund or exchange.

Missing, Incorrect, or Damaged Items: Despite the no returns policy, the company acknowledges that situations may arise where items are missing, incorrect, or damaged upon arrival. In such cases, customers are encouraged to contact the company’s customer support team via email for assistance within 24 hours.
However, we are not responsible for USPS losing packages. Additional insurance may be purchased at customers’ request.*

Cancellation Policy: Customers are given the option to cancel their orders before they are shipped. However, once the order has been dispatched, cancellations cannot be accommodated. This highlights the importance of notifying the company promptly if a customer wishes to cancel their order. There will be a 3.5% refund fee for any cancellation/refund request for any reason.

Dedicated Customer Support: The policy emphasizes the availability of a dedicated customer support team to assist customers with any inquiries or issues they may have regarding their orders. Customers are encouraged to contact the company via email for prompt and effective assistance.

Gratitude: The policy concludes with a message of gratitude for choosing the company’s products and services, which adds a personal touch to the communication and reinforces a positive relationship with the customer.

Thank you for choosing us.

Disclaimer: Our peptides and proteins are for research purposes only and are not intended for human or animal consumption. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. It is the responsibility of the purchaser to determine the suitability of our peptides and proteins for their intended use. Our peptides and proteins are sold strictly for research and laboratory use, and all users must comply with all applicable laws and regulations regarding the use, handling, and disposal of these products. We do not make any warranties or representations regarding the accuracy, completeness, or usefulness of any information provided with our products, and we disclaim all liability for any damages arising from the use of our peptides and proteins.

All products on this site are for Research, Development use only. Products are Not for Human consumption of any kind. The statements made within this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease.

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